2011年高考英语(浙江卷)-在线考试系统

1、【单选题】
What will the government most probably provide if it is engaged in a pump-priming program? [2分]

、 Sums of money.

、 Raw materials.

、 Human resources.

、 Media support.

答案：

2、【单选题】
When Sylvia says “His speech was OK but it had no real punch”, she thinks it was not_____. [2分]

、 fluent and impressive

、 logical and moving

、 informative and significant

、 interesting and powerful

答案：

3、【单选题】
We can learn from Paragraph 2 that _______. [2分]

、 complaining customers are hard to satisfy

、 unsatisfied customers receive better service

、 satisfied customers catch more attention

、 well-treated customers promote business

答案：

4、【单选题】
The writer mentions “phone rage”(Paragraph 3)to show that ________. [2分]

、 customers often use phones to express their anger

、 people still prefer to buy goods online

、 customer care becomes more demanding

、 customers rely on their phones to obtain services

答案：

5、【单选题】
What does the writer recommend to create customer delight? [2分]

、 Calling customers regular.

、 Gibing a “thank you “note..

、 Delivering a quicker service.

、 Promising more gifts.

答案：

6、【单选题】
If a manager should show his empathy (Paragraph 6), what would be probably say? [2分]

、 “I know how upset you must be.”

、 “I appreciate your understanding.”

、 “I’m sorry for the delay.”

、 “I know it’s our fault.”

答案：

7、【单选题】
Customer delight is important for airlines because ________. [2分]

、 their telephone style remains unchanged

、 they are more likely to meet with complaints

、 the services cost them a lot of money

、 the policies can be applied to their staff

答案：

8、【单选题】
Which of the following is conveyed in this article? [2分]

、 Face-to –face service creates comfortable feelings among customers.

、 Companies that promise more will naturally attract more customers.

、 A company should promise less but do more in a competitive market.

、 Customer delight is more important for air lines then for banks.

答案：

9、【单选题】
Mrs. Patrick was laughing guiltily because she thought________. [2分]

、 she was too old to fly kites

、 her husband would make fun of her

、 she should have been doing her how

、 supposed to the don’t game

答案：

10、【单选题】
By “we were all beside ourselves writer means that they all ________. [2分]

、 felt confused

、 went wild with joy

、 looked on

、 forgot their fights

答案：

11、【单选题】
What did the think after the kite-flying? [2分]

、 The boys must have had more fun than the girls.

、 They should have finished their work before playing.

、 Her parents should spend more time with them.

、 All the others must have forgotten that day.

答案：

12、【单选题】
Why did the writer finally agree to take her little girl for an outing? [2分]

、 She suddenly remembered her duty as a mother.

、 She was reminded of the day they flew kites.

、 She had finished her work in the kitchen.

、 She thought it was a great day to play outside.

答案：

13、【单选题】
The youngest Patrick boy is mentioned to show that ______. [2分]

、 the writer was not alone in treasuring her fond memories

、 his experience in POW camp threw a shadow over his life

、 childhood friendship means so much to the writer

、 people like him really changed a lot after the war

答案：

14、【单选题】
______
Team members must be able to express their opinions freely without fear of being criticized, and they must have the feeling that their suggestions will be taken seriously. This is an important point because the team may need to resolve some complex or thorny issues. For example, it may discuss a sensitive topic. Should they keep their conclusion within the team or share it with other employees? This is an issue in itself that all the members should agree on and frank discussion is required. [2分]

、 Leadership

、 Conflict Solving

、 Open Communication

、 Respect to All Team Members

、 Measuring Progress against Goals

、 Common Goals with Challenging Target

答案：

15、【单选题】
_______
It is easy to think that a junior team member may have less to contribute than more experienced ones. This is not only demoralizing or discouraging, it also makes no sense ---- people that have nothing to contribute. Should not have been selected for the team in the first place. Since they have become members of your team, you need to make sure that each of them has an opportunity to add his or her thoughts to discussions. [2分]

、 Leadership

、 Conflict Solving

、 Open Communication

、 Respect to All Team Members

、 Measuring Progress against Goals

、 Common Goals with Challenging Target

答案：

16、【单选题】
________
Disagreements are natural and, in fact, debate and discussion should be encouraged. A team made up only of “yes men” can make disastrous decisions that few people honestly agreed with in the first place. Consequently, there should be rules on how lengthy disagreements should be handled. For example, team meetings may not be the most appropriate place for a discussion that involves only two people, so “under-the-table” method may be effective. [2分]

、 Leadership

、 Conflict Solving

、 Open Communication

、 Respect to All Team Members

、 Measuring Progress against Goals

、 Common Goals with Challenging Target

答案：

17、【单选题】
______
Most high-performing teams are well organized, A good organizer should be able to play to individuals’ strengths and help them overcome their weaknesses. It should be someone who can act as a promoter and a constant reminder of what the team needs to achieve. He must, above all, be skilled in sharing responsibility and setting tasks to others, coaching them to achieve tasks, and providing constructive feedback on how the tasks went.
Team building isn’t as simple as just throwing a few people together. It requires much more, but motivating people is most essential. Successful teamworking is not marked by how much progress the team makes toward its goals, but by how confidently each of its members completes his or her assigned tasks with a sense of achievement and pride. [2分]

、 Leadership

、 Conflict Solving

、 Open Communication

、 Respect to All Team Members

、 Measuring Progress against Goals

、 Common Goals with Challenging Target

答案：

18、【简答题】
下面短文中有10处语言错误。请在有错误的地方增加、删除或修改某个单词。
增加：在缺词处加一个漏字符号（∧），并在其下面写上该加的词。
删除：把多余的词用斜线（\）划掉。
修改：在错的词下划一横线，并在该词下面写上修改后的词。
注意：1、每处错误及其修改均仅限一词。
2、只允许修改10处，多者（从第11除起）不计分。
I was playing at my cousin house. Since his family was rich than mine, he had more toys than I did. There was one on particular I’d always wanted. I put into my pocket when he wasn’t looking. I guessed, even at that age, I would never be able to enjoy to playing with the toy or faced my cousin again; I would always know I’d done something wrong. Late on, my aunt drove me home. When she dropped me off, I pulled out the toy slow and gave it back. She knows what had happened, but she thanked me and ever mentioned it again. [10分]

解析：
　

19、【简答题】
假设你是高中生李越，有感于校园中存在的随意涂写（to scribble）和乱丢垃圾（to litter）的行为，请用英语给校长写一封100-120个词的信。信中应包括以下内容：
1、说明写信目的；
2、对这些行为进行批评；
3、提出建议
注意：信的抬头、落款及信的第一句已给出（不计词数）。
June 8, 2011
Headmaster,
I’m Li Yue, a student from Class 1, Senior Ⅱ.______________________________________
___________________________________________________________________________
Your faithfully,
Li Yue [30分]

解析：
One possible student version:
June 8, 2011
Mr. Headmaster,
I am Li Yue, a student from Class 1, Senior II. I am writing to draw your attention to some improper behaviour among us students: littering and scribbling. It makes our school dirty and unpleasant, and does hard to the image of our school. I always feel ashamed whenever I see this. It is clearly not appropriate for a student to litter and scribble about. I wonder if the school could place more dustbins around and set up specific rules against such behaviour. At the same time, students should be encouraged to develop good habits and better behave themselves. I believe that, with the joint efforts of both teachers and students, our school will become a more enjoyable place in the near future.
Thank you for your consideration.
Yours faithfully,
Li Yue